Key Metrics
17.48
Heat Index-
Impact LevelMedium
-
Scope LevelLocal
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Last Update2025-08-14
Key Impacts
Negative Impacts (1)
Event Overview
The outage highlights vulnerabilities in telecommunications infrastructure, causing widespread disruption to essential communication services. Delays in restoration underscore challenges in maintaining network reliability during unexpected failures, emphasizing the impact of technical issues on consumer connectivity and the complexities of modern communication systems.
Collect Records
Verizon outage affects customers in Keene and the surrounding areas; repairs to continue into Thursday
A Verizon outage in Hollis is causing an extended disruption to data, voice, text, and wireless home Internet services for customers in Keene, New Hampshire, and nearby communities after a network problem began Wednesday morning. The outage started shortly after 9:10 a.m. Verizon crews have been working since midmorning to diagnose and repair the issue. Engineers determined that additional repairs were necessary, delaying the restoration timeline. The company now estimates that full service will be restored by 12:29 a.m. on Thursday, August 14. Until service is fully restored, customers may experience limited connectivity for calls, texts, and data usage. Verizon has advised customers with WiFi access to enable WiFi calling to make and receive calls or send text messages while the cellular network remains down. The company apologized for the disruption and encouraged customers to check its outage map or sign in to their accounts for updates.